Marketing : Forces that affect consumer buying
Understanding consumer behavior helps you identify the most appropriate offering to fulfill consumer demands.
People decide to buy products for many different reasons. The table below shows just a few examples of the forces—cultural, social, personal, and psychological—that most influence individuals' purchasing decisions.
People decide to buy products for many different reasons. The table below shows just a few examples of the forces—cultural, social, personal, and psychological—that most influence individuals' purchasing decisions.
Cultural Forces |
National values, such as an emphasis on material comfort, youthfulness, or patriotism |
Ethnic or religious messages or priorities |
Identification with a particular socioeconomic class |
Social Forces |
Friends, neighbors, coworkers, and other groups with whom people interact frequently and informally |
Family members, friends: parents, spouses, partners, children, siblings |
Individuals' own status within their families, clubs, or other organizations |
Personal Forces |
Age: including stage in the life cycle; for example, adolescence or retirement |
Occupation, economic circumstances, and lifestyle (or activities, interests, and opinions) |
Personality and self-image: including how people view themselves and how they think others view them |
Psychological Forces |
Motives: conscious and subconscious needs that are pressing enough to
drive a person to take action; for example, the need for safety or
self-esteem |
Perceptions (interpretations of a situation), beliefs, and attitudes (a person's enduring evaluation of a thing or idea) |
Learning: changes in someone's behavior because of experience or study |
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